GOOD MANNERS IN THE DINING AREA
- Be polite with your colleagues and guest. Use
PLEASE, EXCUSE ME and THANK YOU.
- Call your colleague by their name.
- Work as a team. Help your colleague at the
station whenever he/she gets extremely busy. Do the help with consent.
- Open and present the menu.
- Take beverage order first. It allows guest to
browse over the menu. Familiarized yourself with the Sequence of service.
- When serving the food and beverage it should be
done on the right.
- No shouting or loud talking at the back area.
- Never walk around the restaurant with your hand
in your pocket.
- No chewing gum allowed in the restaurant
vicinity.
- Never lean in your side stations.
- Do not group together and talk with other staff.
- There is a limited conversation in the kitchen.
Do not converse too long with Chefs and kitchen staffs. Work quietly and leave
others to concentrate in their task.
- If a problem with an order arises, be sure to
inform your supervisor & guest of any delay it may occur.
- If a guest has a complaint, bring it to the
attention of the Manager/supervisor on duty immediately. If the complaint is,
against food, that guest ordered, remove the plate and replace it/allow the
guest to choose something else. Always assure that every guest leaves
satisfied.
- Do not argue with any staff while on duty.
Always have a pleasant atmosphere to run a smooth operation.
- Do not make derogatory remark about guest or
staff.
- Do not bring up your personal problem on duty.
- If you have any queries, ask Manager/Supervisor
or other qualified staff. No harm about asking than guessing it wrong.
- Never leave the restaurant empty handed whenever
you are on your way to the back area.
- Whenever not busy arrange your station or do
your side duties. Keep yourself occupied
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