WHY WE NEED TO PROVIDE QUALITY CUSTOMER SERVICE ??

1. A dissatisfied customer typically tells 8 others about the negative experience. these people then will tell more people just one dissatisfied customer can negatively influence up to 82 others.
2. Only 4% customers ever complain. for every complaint received there are an average of 26 other complaints. that we are never voiced.six of this complaints are serious enough to cause defection.
3. Nearly 95% of customers who complain will continue to do business with you if the complaints is handles and solved on the spot.
4. Depending on your industry the life time value of each customer is 100 to 1000 times the value of a single transaction.
5. Research shows it cost 5 times as much to attract to new customer as it does to retain an existing customer. exceptional service is the best way to retain customers.
6. Existing customer will spend more per transaction and purchase higher profit items than new customers. resulting in more profits for salary increases and career advancement opportunities.
7. Providing exceptional customer service Makes for happier customers who are easier to deal with. making your job more enjoyable.

  all the job has two sides. do with your passion