Types of Tourists
Tourists travel for a number of different reasons. These are presented in the diagram
below. Tourists have different needs depending on why they are travelling. For example,
business tourists may need computer facilities, fast service and business centers for
their work. Likewise, the leisure tourists want to experience new culture, food and the
environment of where they are visiting, and usually want to relax and/or sight see
Tourists are classified as follows:
Domestic Tourists:
This refers to tourists travelling in their own country.
International Tourists:
This refers to visitors from another country coming to visit your country
Tourists use different products and services when they travel. These include:
• Transport: airplanes, trains, buses, cars, etc.
• Accommodation: hotels, guest houses, lodge, etc.
• Food and beverages: restaurants, street vendors, fast food
• Attractions: temples, churches, museums, beautiful places, shopping malls, etc.
Leisure tourists: Holidays : touring, adventure, beaches, etc Visiting friends and relatives
Business tourists • Meetings ,Conferences ,Work such as consulting or short contracts
Other reasons for travel• Health ,Religious reasons, Sport
Introduction to Hotel:
A Hotel is an establishment that provides accommodation and also usually meals and
other services for travelers and other paying guests. It provides paid lodging, usually
on a short-term basis. Hotels often provide a number of additional guest services such
as a restaurant, laundry, a swimming pool or childcare. Some hotels have conference
services and meeting rooms and encourage groups to hold conventions, functions and
meetings at their location. Hotels are found in almost all the cities. Hotels operate twenty
four hours a day, seven days a week. The principal factor that determines the guest
attitude towards a hotel is service although other amenities such as room, food and
beverages are equally important.
other services for travelers and other paying guests. It provides paid lodging, usually
on a short-term basis. Hotels often provide a number of additional guest services such
as a restaurant, laundry, a swimming pool or childcare. Some hotels have conference
services and meeting rooms and encourage groups to hold conventions, functions and
meetings at their location. Hotels are found in almost all the cities. Hotels operate twenty
four hours a day, seven days a week. The principal factor that determines the guest
attitude towards a hotel is service although other amenities such as room, food and
beverages are equally important.
Departments in the hotel and relationship
Coordination of activities of all departments is essential to provide the guest with a quality
service at all times. All departments should work as a team in fulfilling guest satisfaction.
In the food and beverage service, smooth restaurant operation and service delivery rely
on close coordination and communication between departments. You must be fully
aware of the role of each coordinating department. For example, a waiter needs to
understand how kitchen operates, especially food preparation, ingredients and methods used for preparation
service at all times. All departments should work as a team in fulfilling guest satisfaction.
In the food and beverage service, smooth restaurant operation and service delivery rely
on close coordination and communication between departments. You must be fully
aware of the role of each coordinating department. For example, a waiter needs to
understand how kitchen operates, especially food preparation, ingredients and methods used for preparation
For hygienic and timely delivery of the food as per the guest orders.
Front Office:
Information regarding VIP in-house, room reports, billing, types of plan in which the
guest stay.
Kitchen Stewarding:
Cleaning, Polishing & inventory of all crockery’s, cutleries, glassware used in service.
Purchase:
For the requisition of all condiments service kits & necessary stationeries
Housekeeping:
Placing of VIP amenities, Exchange of soiled linen & cleaning of all the outlets.
Engineering & Maintenance:
Repair & Maintenance of the electrical equipment, checking of air condition & water
supply, furniture etc
Accounts:
Any discrepancy in bills & sales summary maintaining of city ledgers & handling all
kinds of cashes
Human Resources:
Hiring & firing of staffs, increment, appraisal, Procurement, development & training.
Sales & Marketing:
Banquet reservation, Food &Beverage promotion and many more.
To Be Continued
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