The Hospitality Industry:
The hospitality industry provides food and accommodation services as its main business
activity. However, while accommodation is provided to tourists, food and beverage
products and services are also provided to the local community who will visit and eat
at a restaurant.
Therefore, there is a mix of both tourists and local people who will support a restaurant
or other food outlet. We need to identify the type of guest that we have and meet their
needs – both for locals and for tourists.
As you can see, the food and beverage industry is in demand not only from tourists, but
we also serve local people who need things to eat and drink.
Your role in the hospitality industry
The key "players" in the hospitality industry are:
• The guest (tourists or local person)
• The service provider (restaurant/hotel)
• The server = you!
Therefore, as you can see, you have a vital role to play. Without you, no guest satisfaction
will be possible and the restaurant will struggle to survive and make a profit.
The service you offer will help the restaurant where you work to make an income and
keep open. This means that your job security and income are directly matched to the
level of service you provide to keep your guests happy.
Restaurant
A restaurant is a retail establishment that serves prepared food to customers. Service is
generally, for eating on premises, though the term has been used to include take-out
establishments and food delivery services. The term covers many types of venues and a
diversity of styles of cuisine and service. Restaurants are sometimes a feature of a larger
complex, typically a hotel, where the dining amenities are provided for the convenience
of the residents and, of course, for the hotel with a singular objective to maximize their
potential revenue. Such restaurants are often also open to non-residents. Restaurants
range from modest lunch or dining places catering to people working nearby, with simple
food and fixed menu served in simple settings at low prices, or expensive establishments
serving expensive specialty food and wines in a formal setting.
The function of a Restaurant
The function of any restaurant and bar may be summarized as follows:
1. To provide food and beverage, served attractively fulfilling customer
expectation.
2. To provide a nice environment where guests can enjoy the food and drinks.
3. To make a profit.
Types of Restaurants
Restaurants often specialize in certain types of food or present a certain unifying, and
often entertaining theme. For example, there are seafood restaurants, vegetarian
restaurants or ethnic restaurants. Generally, restaurants selling "local" food are simply
called restaurants while restaurants selling food of foreign origin are named according to
the origin of the food they offer. For example: a Chinese restaurant or French restaurant.
Cafeterias:
A cafeteria is a restaurant serving mostly cooked or ready to eat food arranged
behind a food-serving counter. There is little or no table service. Typically, a patron
takes a tray and pushes it along a track in front of the counter. Depending on the
establishment, servings may be ordered from attendants, selected as ready-made
portions already on plates, or self-serve of food of their own choice:
Fast-Food Restaurants
Fast-food restaurants emphasize speed of service and low cost over all other
considerations
Following are the characteristics of various fast food outlets:
1. Guest has to pay at the counter and collect food from the server at the
counter- Food counter service.
2. Guest collects food from containers / trays, and pays at the counter as per
menu selected or per weight of the food selected.
3. Coupon service: guest pays for desired menu and counter issues a coupon.
Guest consequently gets food in exchange of coupon.
4. Guest orders at the counter; once food is ready, it is served at the table.
5. Drive-through: guest drives through assigned lane, orders food and collects
them. There is no space allocated for eating
To Be Continued
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